In a single moth we have made improvements to and are close to unveiling 3 sets of site improvements over at IL Virtual. Our info site, our primary LMS and our helpdesk have all gotten upgrades.
Now many people believe its magic, you simply select a feature and boom it upgrades. This is the upgrade fairy logic.
In reality what happens is that behind that button push there are a few people like me, earning grey hairs, testing everything we can think of, and then trying to think of how a user might use it, then trying the break it. At the end we hope that if we can’t find a way to break it, you won’t either.
It turns out though that all the end-users are incredibly innovative in their totality and inevitably they think of a view or click combination which never occurred to us. Our prescience is limited, our prognostication flawed, and then the inevitable happens. Things get broken.
The next phase of grey hairs begins as we scramble to unscramble the dilemna caused by the intrepid user before it becomes an issue.
At long last it all comes together, and we can breathe a sigh of relief. Then we have to get in gear for the next one…