An important consideration when implementing an online or blended learning solution is how the users will be supported. Students, parents and local school personnel all require support in order for the experience to be successful. From the basics of navigation, to device support, to computer skills instruction, to instructional support evidence shows that digital learning implementation success is tied to students feeling comfortable with the learning experience. Students are also individuals with preferences for how that support is received: live, print, video or self-serve. Of the many factors to consider when starting or expanding a program, support for the end-users warrants planning time and development of procedures.